Refund Policy

Last Updated: February 1, 2025

1. Overview

This Refund Policy applies to all course purchases made through Interior Design Academy's website at interiordesignacademy.pro. By purchasing our courses, you acknowledge and agree to this policy.

We strive to provide high-quality educational content and services. However, we understand that circumstances may arise where a refund is necessary or appropriate.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all course purchases, subject to the following conditions:

How to Request: To request a refund under our 14-day guarantee, contact us at [email protected] with:

• Your full name and email address used for purchase
• Order/transaction number
• Course name
• Brief explanation of your reason for the refund request

3. Refund Processing

Processing Time: Refund requests are typically processed within 5-7 business days of approval. Once approved:

• Your access to the course will be immediately revoked
• Refunds will be issued to the original payment method
• Credit/debit card refunds may take 5-10 business days to appear on your statement
• PayPal refunds typically appear within 2-3 business days

Refund Amount: Approved refunds will be for the full purchase price paid. Transaction fees charged by payment processors are non-refundable.

4. Situations Where Refunds Are Not Available

Refunds will NOT be provided in the following circumstances:

• After 14 Days: Requests made more than 14 days after purchase
• Excessive Usage: If you've accessed more than 30% of course content
• Course Completion: If you've completed the course or received a certificate
• Downloaded Materials: If you've downloaded course materials, templates, or resources
• Multiple Refunds: Repeated refund requests that suggest abuse of our policy
• Promotional Prices: Courses purchased during special promotions or with discount codes may have modified refund terms
• Bundle Purchases: Individual courses within bundle packages cannot be refunded separately
• Changed Mind: Simple change of mind after extensive course usage
• Technical Issues on Your End: Problems with your device, internet connection, or technical setup
• Terms Violations: If your account has violated our Terms and Conditions

5. Technical Issues and Course Quality

Our Responsibility: If you experience technical issues preventing course access or discover significant quality problems, we will:

• Work promptly to resolve technical issues
• Provide alternative access methods if possible
• Offer refunds if issues cannot be resolved within a reasonable timeframe

Your Responsibility: Before requesting a refund due to technical issues, you must:

• Contact our support team at [email protected]
• Allow us reasonable time to investigate and resolve the issue
• Provide necessary information about the problem (device, browser, error messages)
• Try reasonable troubleshooting steps suggested by our team

6. Bundle and Package Purchases

Multi-Course Bundles: When purchasing course bundles or packages:

• The 14-day refund period applies to the entire bundle, not individual courses
• Usage is calculated across all courses in the bundle
• Partial refunds for individual courses within a bundle are not available
• If requesting a refund, you must return access to all courses in the bundle

7. Special Promotions and Discounts

Courses purchased during special promotions, flash sales, or with discount codes may have modified refund terms:

• Heavily discounted courses may have shorter refund windows
• Limited-time offers may be non-refundable or have restricted refund policies
• Special terms will be clearly communicated at the time of purchase
• Standard terms apply unless explicitly stated otherwise

8. Subscription Services

If we offer subscription-based access in the future:

• Subscriptions can be canceled at any time to prevent future charges
• No refunds will be provided for partial subscription periods
• Access continues until the end of the current billing period
• Cancellation must be completed before the next billing date

9. Chargebacks and Payment Disputes

If you file a chargeback or payment dispute:

• Your account access will be immediately suspended
• We will provide evidence of service delivery to your payment provider
• Fraudulent chargebacks may result in legal action
• Future purchases may be restricted

Proper Process: Always contact us first at [email protected] to resolve payment concerns before initiating disputes with your payment provider.

10. Refund Request Process

Step-by-Step Process:

1. Submit Request: Email [email protected] within 14 days of purchase
2. Provide Information: Include all required details (name, order number, reason)
3. Review Period: Allow up to 3 business days for review
4. Decision Notification: Receive approval or denial via email
5. Access Revocation: If approved, course access is immediately removed
6. Refund Processing: Refund issued to original payment method within 5-7 business days
7. Confirmation: Receive refund confirmation email

11. Exceptions and Special Circumstances

We may consider refund requests outside standard policy terms in exceptional circumstances, including:

• Serious illness or family emergency preventing course completion
• Military deployment or relocation
• Course content significantly misrepresented in marketing materials
• Technical issues on our end preventing reasonable course access

These exceptions are evaluated case-by-case and require supporting documentation. Contact us to discuss your specific situation.

12. Course Modifications and Updates

Content Changes: We reserve the right to update and improve course content. Changes to improve quality or relevance do not qualify for refunds if:

• Core curriculum and learning objectives remain substantially the same
• Updates enhance rather than diminish course value
• Changes reflect industry developments or best practices

Course Discontinuation: If we discontinue a course you've purchased:

• You'll receive advance notice (minimum 30 days when possible)
• You retain access until the announced discontinuation date
• We may offer replacement courses or alternative compensation
• Refunds are not automatically provided but may be requested

13. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. In jurisdictions where consumer protection laws provide additional rights beyond this policy, those rights remain in effect.

If you believe your consumer rights have been violated, you may contact local consumer protection authorities or seek legal advice.

14. Fair Use Policy

To prevent abuse of our refund policy:

• We monitor refund patterns and may deny requests from accounts with excessive refund history
• Accounts suspected of systematic abuse may be permanently banned
• We reserve the right to report fraudulent refund activity to authorities
• Honest evaluation of course fit before purchase is encouraged

15. Contact Information for Refund Requests

16. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified policy.

Material changes that restrict refund rights will only apply to purchases made after the policy change date.

17. Frequently Asked Questions

18. Final Notes

This Refund Policy is part of our commitment to transparent, fair business practices. We encourage you to:

• Carefully review course descriptions before purchasing
• Contact us with questions before buying if uncertain
• Take advantage of any preview content or free lessons offered
• Read reviews and testimonials from previous students
• Reach out to our support team if you have concerns after purchasing

We value your trust and investment in your education. If you have questions about this Refund Policy or need assistance with a refund request, please don't hesitate to contact our team. We're here to help.